{"id":29933,"date":"2026-03-21T22:46:34","date_gmt":"2026-03-21T22:46:34","guid":{"rendered":"https:\/\/velveas2026.devonlinehub.com\/?page_id=29933"},"modified":"2026-03-21T22:50:37","modified_gmt":"2026-03-21T22:50:37","slug":"livraison-retours","status":"publish","type":"page","link":"https:\/\/velveas2026.devonlinehub.com\/en\/livraison-retours\/","title":{"rendered":"Delivery & Returns"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\n\n \n \n VELV\u00c9AS - Livraison et Retours<\/title>\n <meta name=\"description\" content=\"Livraison et politique de retours Velv\u00e9as. Exp\u00e9dition par Colissimo en France, UE, Suisse, Canada et \u00c9tats-Unis. Retours gratuits sous 14 \u00e0 30 jours selon votre r\u00e9gion.\">\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Cormorant+Garamond:ital,wght@0,300;0,400;0,500;0,600;0,700;1,400;1,500&family=Montserrat:wght@300;400;500;600&display=swap\" rel=\"stylesheet\">\n <style>\n * {\n margin: 0;\n padding: 0;\n box-sizing: border-box;\n }\n\n body {\n font-family: 'Montserrat', sans-serif;\n background: #FDDCE3;\n }\n\n .lr-hero {\n background: #A44D5C;\n padding: 100px 20px 80px;\n text-align: center;\n position: relative;\n overflow: hidden;\n }\n\n .lr-hero::before {\n content: '';\n position: absolute;\n top: -100px;\n right: -100px;\n width: 350px;\n height: 350px;\n border-radius: 50%;\n background: rgba(200, 169, 110, 0.08);\n }\n\n .lr-hero::after {\n content: '';\n position: absolute;\n bottom: -80px;\n left: -80px;\n width: 250px;\n height: 250px;\n border-radius: 50%;\n background: rgba(255, 255, 255, 0.04);\n }\n\n .lr-hero-container {\n max-width: 800px;\n margin: 0 auto;\n position: relative;\n z-index: 2;\n }\n\n .lr-hero-icon {\n width: 80px;\n height: 80px;\n margin: 0 auto 35px;\n background: rgba(255, 255, 255, 0.1);\n border-radius: 50%;\n display: flex;\n align-items: center;\n justify-content: center;\n border: 1px solid rgba(200, 169, 110, 0.3);\n }\n\n .lr-hero-icon svg {\n width: 36px;\n height: 36px;\n fill: none;\n stroke: #C8A96E;\n stroke-width: 1.5;\n stroke-linecap: round;\n stroke-linejoin: round;\n }\n\n .lr-hero-label {\n font-family: 'Montserrat', sans-serif;\n font-size: 12px;\n font-weight: 600;\n color: #C8A96E;\n letter-spacing: 4px;\n text-transform: uppercase;\n margin-bottom: 20px;\n }\n\n .lr-hero h1 {\n font-family: 'Cormorant Garamond', serif;\n font-size: 52px;\n font-weight: 500;\n color: #FFFFFF;\n line-height: 1.15;\n margin-bottom: 15px;\n }\n\n .lr-hero h1 em {\n font-style: italic;\n color: #C8A96E;\n }\n\n .separator {\n display: flex;\n align-items: center;\n justify-content: center;\n gap: 12px;\n margin: 0 auto 30px;\n width: 120px;\n }\n\n .separator .line {\n flex: 1;\n height: 1px;\n background: #C8A96E;\n }\n\n .separator .dot {\n width: 6px;\n height: 6px;\n border-radius: 50%;\n background: #C8A96E;\n flex-shrink: 0;\n }\n\n .lr-hero-subtitle {\n font-family: 'Montserrat', sans-serif;\n font-size: 16px;\n font-weight: 400;\n color: rgba(255, 255, 255, 0.85);\n line-height: 1.8;\n max-width: 620px;\n margin: 0 auto 40px;\n }\n\n \/* 3 stats *\/\n .lr-stats {\n display: flex;\n justify-content: center;\n gap: 50px;\n margin-bottom: 40px;\n }\n\n .lr-stat {\n text-align: center;\n }\n\n .lr-stat-number {\n font-family: 'Cormorant Garamond', serif;\n font-size: 36px;\n font-weight: 600;\n color: #C8A96E;\n display: block;\n line-height: 1;\n margin-bottom: 5px;\n }\n\n .lr-stat-label {\n font-family: 'Montserrat', sans-serif;\n font-size: 11px;\n font-weight: 500;\n color: rgba(255, 255, 255, 0.7);\n letter-spacing: 1px;\n text-transform: uppercase;\n }\n\n .lr-nav {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n gap: 10px;\n }\n\n .lr-nav a {\n font-family: 'Montserrat', sans-serif;\n font-size: 11px;\n font-weight: 500;\n color: #FFFFFF;\n text-decoration: none;\n letter-spacing: 1px;\n text-transform: uppercase;\n padding: 10px 20px;\n border: 1px solid rgba(255, 255, 255, 0.25);\n border-radius: 50px;\n transition: all 0.3s ease;\n }\n\n .lr-nav a:hover {\n background: #FFFFFF;\n border-color: #FFFFFF;\n color: #A44D5C;\n }\n\n @media (max-width: 768px) {\n .lr-hero {\n padding: 70px 20px 60px;\n }\n\n .lr-hero h1 {\n font-size: 34px;\n }\n\n .lr-hero-subtitle {\n font-size: 14px;\n }\n\n .lr-stats {\n gap: 25px;\n }\n\n .lr-stat-number {\n font-size: 28px;\n }\n\n .lr-nav a {\n font-size: 10px;\n padding: 8px 14px;\n }\n }\n <\/style>\n<\/head>\n<body>\n\n <section class=\"lr-hero\" aria-label=\"Livraison et Retours\">\n\n <div class=\"lr-hero-container\">\n\n <div class=\"lr-hero-icon\">\n <svg viewbox=\"0 0 24 24\">\n <rect x=\"1\" y=\"3\" width=\"15\" height=\"13\" rx=\"2\" ry=\"2\"\/>\n <polygon points=\"16 8 20 8 23 11 23 16 16 16 16 8\"\/>\n <circle cx=\"5.5\" cy=\"18.5\" r=\"2.5\"\/>\n <circle cx=\"18.5\" cy=\"18.5\" r=\"2.5\"\/>\n <\/svg>\n <\/div>\n\n <p class=\"lr-hero-label\" style=\"color:#C8A96E !important;\">Exp\u00e9dition par Colissimo<\/p>\n\n <h1 style=\"color:#FFFFFF !important;\">Livraison <em style=\"color:#C8A96E !important;\">& Retours<\/em><\/h1>\n\n <div class=\"separator\">\n <div class=\"line\" style=\"background:#C8A96E !important;\"><\/div>\n <div class=\"dot\" style=\"background:#C8A96E !important;\"><\/div>\n <div class=\"line\" style=\"background:#C8A96E !important;\"><\/div>\n <\/div>\n\n <p class=\"lr-hero-subtitle\" style=\"color:rgba(255,255,255,0.85) !important;\">\n Vos produits Velv\u00e9as sont exp\u00e9di\u00e9s avec soin par Colissimo vers la France, l'Union europ\u00e9enne, la Suisse, le Canada et les \u00c9tats-Unis. Satisfaite ou rembours\u00e9e.\n <\/p>\n\n <!-- Stats -->\n <div class=\"lr-stats\">\n <div class=\"lr-stat\">\n <span class=\"lr-stat-number\">3-7j<\/span>\n <span class=\"lr-stat-label\">Livraison<\/span>\n <\/div>\n <div class=\"lr-stat\">\n <span class=\"lr-stat-number\">5<\/span>\n <span class=\"lr-stat-label\">Destinations<\/span>\n <\/div>\n <div class=\"lr-stat\">\n <span class=\"lr-stat-number\">14-30j<\/span>\n <span class=\"lr-stat-label\">Retours<\/span>\n <\/div>\n <\/div>\n\n <nav class=\"lr-nav\" aria-label=\"Navigation rapide Livraison et Retours\">\n <a href=\"#zones\">Zones<\/a>\n <a href=\"#delais\">D\u00e9lais<\/a>\n <a href=\"#suivi\">Suivi<\/a>\n <a href=\"#retours\">Retours<\/a>\n <a href=\"#remboursements\">Remboursements<\/a>\n <a href=\"#contact-lr\">Contact<\/a>\n <\/nav>\n\n <\/div>\n\n <\/section>\n\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-7e5a2cd e-flex e-con-boxed e-con e-parent\" data-id=\"7e5a2cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e05e19 elementor-widget elementor-widget-html\" data-id=\"6e05e19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!DOCTYPE html>\n<html lang=\"fr\">\n<head>\n <meta charset=\"UTF-8\">\n <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n <title>VELV\u00c9AS - Livraison et Retours Contenu<\/title>\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Cormorant+Garamond:ital,wght@0,300;0,400;0,500;0,600;0,700;1,400;1,500&family=Montserrat:wght@300;400;500;600&display=swap\" rel=\"stylesheet\">\n <style>\n * {\n margin: 0;\n padding: 0;\n box-sizing: border-box;\n }\n\n body {\n font-family: 'Montserrat', sans-serif;\n background: #FDDCE3;\n }\n\n .lr-content-section {\n background: #FFFFFF;\n padding: 80px 0 100px;\n }\n\n .lr-container {\n max-width: 900px;\n margin: 0 auto;\n padding: 0 40px;\n }\n\n \/* Article block *\/\n .lr-article {\n margin-bottom: 60px;\n padding-bottom: 60px;\n border-bottom: 1px solid #FEF0F3;\n }\n\n .lr-article:last-child {\n margin-bottom: 0;\n padding-bottom: 0;\n border-bottom: none;\n }\n\n .article-header {\n display: flex;\n align-items: baseline;\n gap: 18px;\n margin-bottom: 25px;\n }\n\n .article-number {\n font-family: 'Cormorant Garamond', serif;\n font-size: 42px;\n font-weight: 600;\n color: #FDDCE3;\n line-height: 1;\n min-width: 50px;\n }\n\n .article-header h2 {\n font-family: 'Cormorant Garamond', serif;\n font-size: 30px;\n font-weight: 500;\n color: #2C2C2C;\n line-height: 1.3;\n }\n\n .article-sep {\n width: 60px;\n height: 2px;\n background: #C8A96E;\n margin-bottom: 25px;\n margin-left: 68px;\n }\n\n .article-body {\n margin-left: 68px;\n }\n\n .article-body p {\n font-family: 'Montserrat', sans-serif;\n font-size: 14px;\n font-weight: 400;\n color: #3D3D3D;\n line-height: 1.9;\n margin-bottom: 18px;\n }\n\n .article-body p:last-child {\n margin-bottom: 0;\n }\n\n .article-body strong {\n color: #2C2C2C;\n font-weight: 600;\n }\n\n .article-body a {\n color: #A44D5C;\n text-decoration: none;\n font-weight: 500;\n border-bottom: 1px solid rgba(164, 77, 92, 0.3);\n transition: all 0.3s ease;\n }\n\n .article-body a:hover {\n color: #2C2C2C;\n border-bottom-color: #2C2C2C;\n }\n\n \/* ============================================\n DELIVERY TABLE\n ============================================ *\/\n .delivery-table {\n width: 100%;\n border-collapse: separate;\n border-spacing: 0;\n border-radius: 16px;\n overflow: hidden;\n margin: 20px 0;\n border: 1px solid #FEF0F3;\n }\n\n .delivery-table thead th {\n font-family: 'Montserrat', sans-serif;\n font-size: 12px;\n font-weight: 600;\n color: #FFFFFF;\n background: #A44D5C;\n padding: 14px 20px;\n text-align: left;\n letter-spacing: 1px;\n text-transform: uppercase;\n }\n\n .delivery-table tbody td {\n font-family: 'Montserrat', sans-serif;\n font-size: 14px;\n color: #3D3D3D;\n padding: 14px 20px;\n border-bottom: 1px solid #FEF0F3;\n line-height: 1.6;\n }\n\n .delivery-table tbody tr:last-child td {\n border-bottom: none;\n }\n\n .delivery-table tbody tr:nth-child(even) {\n background: #FEF0F3;\n }\n\n .delivery-table tbody td strong {\n color: #2C2C2C;\n }\n\n \/* ============================================\n ZONE CARDS\n ============================================ *\/\n .zone-grid {\n display: grid;\n grid-template-columns: repeat(3, 1fr);\n gap: 15px;\n margin: 20px 0;\n }\n\n .zone-card {\n background: #FEF0F3;\n border-radius: 16px;\n padding: 25px 20px;\n text-align: center;\n border: 1px solid transparent;\n transition: all 0.3s ease;\n }\n\n .zone-card:hover {\n border-color: #C8A96E;\n transform: translateY(-3px);\n box-shadow: 0 8px 25px rgba(164, 77, 92, 0.08);\n }\n\n .zone-flag {\n font-size: 28px;\n margin-bottom: 10px;\n display: block;\n }\n\n .zone-card h3 {\n font-family: 'Cormorant Garamond', serif;\n font-size: 18px;\n font-weight: 600;\n color: #2C2C2C;\n margin-bottom: 5px;\n }\n\n .zone-card p {\n font-family: 'Montserrat', sans-serif;\n font-size: 12px;\n color: #777;\n line-height: 1.5;\n }\n\n \/* ============================================\n STEPS (process livraison)\n ============================================ *\/\n .steps-container {\n display: flex;\n gap: 0;\n margin: 25px 0;\n position: relative;\n }\n\n .steps-container::before {\n content: '';\n position: absolute;\n top: 30px;\n left: 30px;\n right: 30px;\n height: 2px;\n background: #FEF0F3;\n z-index: 0;\n }\n\n .step {\n flex: 1;\n text-align: center;\n position: relative;\n z-index: 1;\n }\n\n .step-circle {\n width: 60px;\n height: 60px;\n border-radius: 50%;\n background: #FFFFFF;\n border: 2px solid #C8A96E;\n display: flex;\n align-items: center;\n justify-content: center;\n margin: 0 auto 15px;\n }\n\n .step-circle svg {\n width: 24px;\n height: 24px;\n fill: none;\n stroke: #A44D5C;\n stroke-width: 1.8;\n stroke-linecap: round;\n stroke-linejoin: round;\n }\n\n .step h4 {\n font-family: 'Montserrat', sans-serif;\n font-size: 13px;\n font-weight: 600;\n color: #2C2C2C;\n margin-bottom: 5px;\n }\n\n .step p {\n font-family: 'Montserrat', sans-serif;\n font-size: 11px;\n color: #777;\n line-height: 1.5;\n }\n\n \/* ============================================\n REGION BLOCKS (retours)\n ============================================ *\/\n .region-block {\n background: #FEF0F3;\n border-radius: 16px;\n padding: 25px 30px;\n margin-bottom: 15px;\n border-left: 3px solid #A44D5C;\n }\n\n .region-block:last-child {\n margin-bottom: 0;\n }\n\n .region-name {\n font-family: 'Montserrat', sans-serif;\n font-size: 13px;\n font-weight: 600;\n color: #A44D5C;\n letter-spacing: 1px;\n text-transform: uppercase;\n margin-bottom: 10px;\n display: flex;\n align-items: center;\n gap: 8px;\n }\n\n .region-name::before {\n content: '';\n width: 8px;\n height: 8px;\n border-radius: 50%;\n background: #C8A96E;\n flex-shrink: 0;\n }\n\n .region-block p {\n font-family: 'Montserrat', sans-serif;\n font-size: 13px;\n font-weight: 400;\n color: #3D3D3D;\n line-height: 1.8;\n }\n\n .region-block strong {\n color: #2C2C2C;\n font-weight: 600;\n }\n\n \/* ============================================\n RETURN STEPS\n ============================================ *\/\n .return-steps {\n list-style: none;\n margin: 20px 0;\n padding: 0;\n counter-reset: return-step;\n }\n\n .return-steps li {\n counter-increment: return-step;\n font-family: 'Montserrat', sans-serif;\n font-size: 14px;\n color: #3D3D3D;\n line-height: 1.7;\n padding: 15px 0 15px 55px;\n position: relative;\n border-bottom: 1px solid #FEF0F3;\n }\n\n .return-steps li:last-child {\n border-bottom: none;\n }\n\n .return-steps li::before {\n content: counter(return-step);\n position: absolute;\n left: 0;\n top: 12px;\n width: 36px;\n height: 36px;\n border-radius: 50%;\n background: #FEF0F3;\n color: #A44D5C;\n font-size: 14px;\n font-weight: 600;\n display: flex;\n align-items: center;\n justify-content: center;\n }\n\n .return-steps li strong {\n color: #2C2C2C;\n font-weight: 600;\n }\n\n \/* ============================================\n INFO NOTE\n ============================================ *\/\n .info-note {\n background: #FEF0F3;\n border-radius: 16px;\n padding: 25px 30px;\n margin: 20px 0;\n display: flex;\n align-items: flex-start;\n gap: 15px;\n }\n\n .info-note-icon {\n width: 32px;\n height: 32px;\n min-width: 32px;\n border-radius: 50%;\n background: #A44D5C;\n display: flex;\n align-items: center;\n justify-content: center;\n margin-top: 2px;\n }\n\n .info-note-icon svg {\n width: 16px;\n height: 16px;\n fill: none;\n stroke: #FFFFFF;\n stroke-width: 2;\n stroke-linecap: round;\n stroke-linejoin: round;\n }\n\n .info-note p {\n font-family: 'Montserrat', sans-serif;\n font-size: 13px;\n color: #3D3D3D;\n line-height: 1.7;\n }\n\n \/* ============================================\n CONTACT CARD\n ============================================ *\/\n .contact-card {\n background: #A44D5C;\n border-radius: 20px;\n padding: 40px;\n text-align: center;\n }\n\n .contact-card h3 {\n font-family: 'Cormorant Garamond', serif;\n font-size: 26px;\n font-weight: 500;\n color: #FFFFFF;\n margin-bottom: 20px;\n }\n\n .contact-info {\n display: flex;\n flex-direction: column;\n align-items: center;\n gap: 12px;\n }\n\n .contact-info p {\n font-family: 'Montserrat', sans-serif;\n font-size: 14px;\n color: rgba(255, 255, 255, 0.9);\n line-height: 1.6;\n margin-bottom: 0;\n }\n\n .contact-info a {\n color: #C8A96E;\n text-decoration: none;\n font-weight: 500;\n border-bottom: none;\n }\n\n .contact-info a:hover {\n text-decoration: underline;\n }\n\n .btn-contact {\n display: inline-block;\n font-family: 'Montserrat', sans-serif;\n font-size: 12px;\n font-weight: 600;\n letter-spacing: 2px;\n text-transform: uppercase;\n text-decoration: none;\n color: #A44D5C;\n background: #FFFFFF;\n padding: 14px 35px;\n border-radius: 50px;\n margin-top: 20px;\n transition: all 0.3s ease;\n }\n\n .btn-contact:hover {\n background: #2C2C2C !important;\n color: #FFFFFF !important;\n }\n\n \/* Update date *\/\n .lr-update {\n text-align: center;\n margin-top: 60px;\n padding-top: 40px;\n border-top: 1px solid #FEF0F3;\n }\n\n .lr-update p {\n font-family: 'Montserrat', sans-serif;\n font-size: 12px;\n color: #999;\n font-style: italic;\n }\n\n \/* ============================================\n RESPONSIVE\n ============================================ *\/\n @media (max-width: 768px) {\n .lr-container {\n padding: 0 20px;\n }\n\n .article-header {\n flex-direction: column;\n gap: 5px;\n }\n\n .article-number {\n font-size: 32px;\n }\n\n .article-header h2 {\n font-size: 24px;\n }\n\n .article-sep {\n margin-left: 0;\n }\n\n .article-body {\n margin-left: 0;\n }\n\n .zone-grid {\n grid-template-columns: 1fr 1fr;\n }\n\n .zone-grid .zone-card:last-child {\n grid-column: 1 \/ -1;\n }\n\n .steps-container {\n flex-direction: column;\n gap: 20px;\n }\n\n .steps-container::before {\n display: none;\n }\n\n .delivery-table thead th,\n .delivery-table tbody td {\n padding: 10px 14px;\n font-size: 12px;\n }\n\n .region-block {\n padding: 20px;\n }\n\n .contact-card {\n padding: 30px 20px;\n }\n }\n <\/style>\n<\/head>\n<body>\n\n <section class=\"lr-content-section\" aria-label=\"Contenu Livraison et Retours\">\n\n <div class=\"lr-container\">\n\n <!-- ============================================\n 1 \u2014 ZONES DE LIVRAISON\n ============================================ -->\n <article class=\"lr-article\" id=\"zones\">\n <div class=\"article-header\">\n <span class=\"article-number\" style=\"color:#FDDCE3 !important;\">01<\/span>\n <h2 style=\"color:#2C2C2C !important;\">Zones de Livraison<\/h2>\n <\/div>\n <div class=\"article-sep\"><\/div>\n <div class=\"article-body\">\n <p>Velv\u00e9as exp\u00e9die ses produits par <strong>Colissimo<\/strong> vers les destinations suivantes :<\/p>\n\n <div class=\"zone-grid\">\n <div class=\"zone-card\">\n <span class=\"zone-flag\">🇫🇷<\/span>\n <h3>France<\/h3>\n <p>M\u00e9tropole et DOM-TOM<\/p>\n <\/div>\n <div class=\"zone-card\">\n <span class=\"zone-flag\">🇪🇺<\/span>\n <h3>Union europ\u00e9enne<\/h3>\n <p>Tous les pays membres<\/p>\n <\/div>\n <div class=\"zone-card\">\n <span class=\"zone-flag\">🇨🇭<\/span>\n <h3>Suisse<\/h3>\n <p>Livraison disponible<\/p>\n <\/div>\n <div class=\"zone-card\">\n <span class=\"zone-flag\">🇨🇦<\/span>\n <h3>Canada<\/h3>\n <p>Toutes les provinces<\/p>\n <\/div>\n <div class=\"zone-card\">\n <span class=\"zone-flag\">🇺🇸<\/span>\n <h3>\u00c9tats-Unis<\/h3>\n <p>Tous les \u00c9tats<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n\n <!-- ============================================\n 2 \u2014 D\u00c9LAIS ET FRAIS DE LIVRAISON\n ============================================ -->\n <article class=\"lr-article\" id=\"delais\">\n <div class=\"article-header\">\n <span class=\"article-number\" style=\"color:#FDDCE3 !important;\">02<\/span>\n <h2 style=\"color:#2C2C2C !important;\">D\u00e9lais et Frais de Livraison<\/h2>\n <\/div>\n <div class=\"article-sep\"><\/div>\n <div class=\"article-body\">\n <table class=\"delivery-table\">\n <thead>\n <tr>\n <th>Destination<\/th>\n <th>D\u00e9lai estim\u00e9<\/th>\n <th>Transporteur<\/th>\n <\/tr>\n <\/thead>\n <tbody>\n <tr>\n <td><strong>France<\/strong><\/td>\n <td>3 \u00e0 5 jours ouvrables<\/td>\n <td>Colissimo<\/td>\n <\/tr>\n <tr>\n <td><strong>Union europ\u00e9enne<\/strong><\/td>\n <td>3 \u00e0 7 jours ouvrables<\/td>\n <td>Colissimo International<\/td>\n <\/tr>\n <tr>\n <td><strong>Suisse<\/strong><\/td>\n <td>3 \u00e0 5 jours ouvrables<\/td>\n <td>Colissimo International<\/td>\n <\/tr>\n <tr>\n <td><strong>Canada<\/strong><\/td>\n <td>3 \u00e0 5 jours ouvrables<\/td>\n <td>Colissimo International<\/td>\n <\/tr>\n <tr>\n <td><strong>\u00c9tats-Unis<\/strong><\/td>\n <td>3 \u00e0 5 jours ouvrables<\/td>\n <td>Colissimo International<\/td>\n <\/tr>\n <\/tbody>\n <\/table>\n <p>Les frais de livraison sont calcul\u00e9s en fonction du poids, de la destination et sont affich\u00e9s avant la validation de votre commande.<\/p>\n\n <div class=\"info-note\">\n <div class=\"info-note-icon\">\n <svg viewbox=\"0 0 24 24\">\n <circle cx=\"12\" cy=\"12\" r=\"10\"\/>\n <line x1=\"12\" y1=\"16\" x2=\"12\" y2=\"12\"\/>\n <line x1=\"12\" y1=\"8\" x2=\"12.01\" y2=\"8\"\/>\n <\/svg>\n <\/div>\n <p>Pour les livraisons hors Union europ\u00e9enne (Suisse, Canada, \u00c9tats-Unis), des <strong>frais de douane<\/strong> peuvent s'appliquer. Ces frais sont \u00e0 la charge du client et varient selon la r\u00e9glementation locale.<\/p>\n <\/div>\n <\/div>\n <\/article>\n\n <!-- ============================================\n 3 \u2014 SUIVI DE COMMANDE\n ============================================ -->\n <article class=\"lr-article\" id=\"suivi\">\n <div class=\"article-header\">\n <span class=\"article-number\" style=\"color:#FDDCE3 !important;\">03<\/span>\n <h2 style=\"color:#2C2C2C !important;\">Suivi de Votre Commande<\/h2>\n <\/div>\n <div class=\"article-sep\"><\/div>\n <div class=\"article-body\">\n <p>Suivez votre colis \u00e0 chaque \u00e9tape gr\u00e2ce au num\u00e9ro de suivi Colissimo envoy\u00e9 par email d\u00e8s l'exp\u00e9dition.<\/p>\n\n <div class=\"steps-container\">\n <div class=\"step\">\n <div class=\"step-circle\">\n <svg viewbox=\"0 0 24 24\">\n <path d=\"M20 12V8H6a2 2 0 0 1-2-2c0-1.1.9-2 2-2h12v4\"\/>\n <path d=\"M4 6v12c0 1.1.9 2 2 2h14v-4\"\/>\n <path d=\"M18 12a2 2 0 0 0 0 4h4v-4h-4z\"\/>\n <\/svg>\n <\/div>\n <h4>Commande valid\u00e9e<\/h4>\n <p>Confirmation par email<\/p>\n <\/div>\n <div class=\"step\">\n <div class=\"step-circle\">\n <svg viewbox=\"0 0 24 24\">\n <polyline points=\"20 12 20 22 4 22 4 12\"\/>\n <rect x=\"2\" y=\"7\" width=\"20\" height=\"5\"\/>\n <line x1=\"12\" y1=\"22\" x2=\"12\" y2=\"7\"\/>\n <path d=\"M12 7H7.5a2.5 2.5 0 0 1 0-5C11 2 12 7 12 7z\"\/>\n <path d=\"M12 7h4.5a2.5 2.5 0 0 0 0-5C13 2 12 7 12 7z\"\/>\n <\/svg>\n <\/div>\n <h4>Pr\u00e9paration<\/h4>\n <p>Emballage soign\u00e9<\/p>\n <\/div>\n <div class=\"step\">\n <div class=\"step-circle\">\n <svg viewbox=\"0 0 24 24\">\n <rect x=\"1\" y=\"3\" width=\"15\" height=\"13\" rx=\"2\" ry=\"2\"\/>\n <polygon points=\"16 8 20 8 23 11 23 16 16 16 16 8\"\/>\n <circle cx=\"5.5\" cy=\"18.5\" r=\"2.5\"\/>\n <circle cx=\"18.5\" cy=\"18.5\" r=\"2.5\"\/>\n <\/svg>\n <\/div>\n <h4>Exp\u00e9dition<\/h4>\n <p>Suivi Colissimo envoy\u00e9<\/p>\n <\/div>\n <div class=\"step\">\n <div class=\"step-circle\">\n <svg viewbox=\"0 0 24 24\">\n <path d=\"M3 9l9-7 9 7v11a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2z\"\/>\n <polyline points=\"9 22 9 12 15 12 15 22\"\/>\n <\/svg>\n <\/div>\n <h4>Livraison<\/h4>\n <p>Chez vous ou en point relais<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/article>\n\n <!-- ============================================\n 4 \u2014 POLITIQUE DE RETOURS\n ============================================ -->\n <article class=\"lr-article\" id=\"retours\">\n <div class=\"article-header\">\n <span class=\"article-number\" style=\"color:#FDDCE3 !important;\">04<\/span>\n <h2 style=\"color:#2C2C2C !important;\">Politique de Retours<\/h2>\n <\/div>\n <div class=\"article-sep\"><\/div>\n <div class=\"article-body\">\n <p>Votre satisfaction est notre priorit\u00e9. Si un produit ne vous convient pas, vous pouvez le retourner selon les conditions suivantes :<\/p>\n\n <div class=\"region-block\">\n <p class=\"region-name\">France et Union europ\u00e9enne<\/p>\n <p>Droit de r\u00e9tractation de <strong>14 jours<\/strong> \u00e0 compter de la r\u00e9ception. Le produit doit \u00eatre retourn\u00e9 dans son \u00e9tat d'origine et dans son emballage non ouvert.<\/p>\n <\/div>\n <div class=\"region-block\">\n <p class=\"region-name\">Suisse<\/p>\n <p>D\u00e9lai de <strong>14 jours<\/strong> \u00e0 compter de la r\u00e9ception. Produits retourn\u00e9s non utilis\u00e9s, dans leur \u00e9tat et emballage d'origine. Frais de retour \u00e0 la charge du client, sauf produit d\u00e9fectueux.<\/p>\n <\/div>\n <div class=\"region-block\">\n <p class=\"region-name\">Canada<\/p>\n <p>D\u00e9lai de <strong>30 jours<\/strong> pour retourner un produit non utilis\u00e9. Frais de retour \u00e0 la charge du client sauf en cas de produit d\u00e9fectueux ou non conforme.<\/p>\n <\/div>\n <div class=\"region-block\">\n <p class=\"region-name\">\u00c9tats-Unis<\/p>\n <p>D\u00e9lai de <strong>30 jours<\/strong> pour retourner un produit non utilis\u00e9 et dans son emballage d'origine. Frais de retour pris en charge par Velv\u00e9as en cas de produit d\u00e9fectueux.<\/p>\n <\/div>\n <\/div>\n <\/article>\n\n <!-- ============================================\n 5 \u2014 COMMENT EFFECTUER UN RETOUR\n ============================================ -->\n <article class=\"lr-article\" id=\"comment-retour\">\n <div class=\"article-header\">\n <span class=\"article-number\" style=\"color:#FDDCE3 !important;\">05<\/span>\n <h2 style=\"color:#2C2C2C !important;\">Comment Effectuer un Retour<\/h2>\n <\/div>\n <div class=\"article-sep\"><\/div>\n <div class=\"article-body\">\n <ol class=\"return-steps\">\n <li><strong>Contactez notre service client<\/strong> par email \u00e0 <a href=\"mailto:contact@velveas.com\">contact@velveas.com<\/a> en indiquant votre num\u00e9ro de commande et le motif du retour.<\/li>\n <li><strong>Recevez votre autorisation de retour<\/strong> avec les instructions d'exp\u00e9dition et l'adresse de retour.<\/li>\n <li><strong>Emballez soigneusement le produit<\/strong> dans son emballage d'origine, non ouvert et non utilis\u00e9.<\/li>\n <li><strong>Exp\u00e9diez votre colis<\/strong> via Colissimo ou tout autre service de livraison avec suivi.<\/li>\n <li><strong>Recevez votre remboursement<\/strong> dans un d\u00e9lai de 14 jours apr\u00e8s r\u00e9ception et v\u00e9rification du produit retourn\u00e9.<\/li>\n <\/ol>\n <\/div>\n <\/article>\n\n <!-- ============================================\n 6 \u2014 REMBOURSEMENTS\n ============================================ -->\n <article class=\"lr-article\" id=\"remboursements\">\n <div class=\"article-header\">\n <span class=\"article-number\" style=\"color:#FDDCE3 !important;\">06<\/span>\n <h2 style=\"color:#2C2C2C !important;\">Remboursements<\/h2>\n <\/div>\n <div class=\"article-sep\"><\/div>\n <div class=\"article-body\">\n <p>Une fois le produit retourn\u00e9 re\u00e7u et v\u00e9rifi\u00e9 par notre \u00e9quipe, le remboursement est effectu\u00e9 sous <strong>14 jours ouvrables<\/strong> via le m\u00eame moyen de paiement utilis\u00e9 lors de la commande.<\/p>\n <p>Le remboursement comprend le prix du produit. Les frais de livraison initiaux ne sont rembours\u00e9s qu'en cas de produit d\u00e9fectueux ou d'erreur de notre part.<\/p>\n\n <div class=\"info-note\">\n <div class=\"info-note-icon\">\n <svg viewbox=\"0 0 24 24\">\n <circle cx=\"12\" cy=\"12\" r=\"10\"\/>\n <line x1=\"12\" y1=\"16\" x2=\"12\" y2=\"12\"\/>\n <line x1=\"12\" y1=\"8\" x2=\"12.01\" y2=\"8\"\/>\n <\/svg>\n <\/div>\n <p>Les produits cosm\u00e9tiques ouverts ou utilis\u00e9s ne peuvent pas \u00eatre retourn\u00e9s pour des raisons d'hygi\u00e8ne et de s\u00e9curit\u00e9, sauf en cas de d\u00e9faut av\u00e9r\u00e9.<\/p>\n <\/div>\n <\/div>\n <\/article>\n\n <!-- ============================================\n 7 \u2014 CONTACT\n ============================================ -->\n <article class=\"lr-article\" id=\"contact-lr\">\n <div class=\"article-header\">\n <span class=\"article-number\" style=\"color:#FDDCE3 !important;\">07<\/span>\n <h2 style=\"color:#2C2C2C !important;\">Une Question ?<\/h2>\n <\/div>\n <div class=\"article-sep\"><\/div>\n <div class=\"article-body\">\n <p>Notre service client est disponible pour r\u00e9pondre \u00e0 toutes vos questions concernant la livraison ou les retours.<\/p>\n <div class=\"contact-card\">\n <h3 style=\"color:#FFFFFF !important;\">Service Client Velv\u00e9as<\/h3>\n <div class=\"contact-info\">\n <p>Email : <a href=\"mailto:contact@velveas.com\">contact@velveas.com<\/a><\/p>\n <p>Adresse : 50 Avenue des Champs-\u00c9lys\u00e9es, 75008 Paris, France<\/p>\n <\/div>\n <a href=\"\/en\/contact-us\/\" class=\"btn-contact\">Nous Contacter<\/a>\n <\/div>\n <\/div>\n <\/article>\n\n <div class=\"lr-update\">\n <p>Derni\u00e8re mise \u00e0 jour : Mars 2026<\/p>\n <\/div>\n\n <\/div>\n\n <\/section>\n\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>VELV\u00c9AS – Livraison et Retours Exp\u00e9dition par Colissimo Livraison & Retours Vos produits Velv\u00e9as sont exp\u00e9di\u00e9s avec soin par Colissimo<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29933","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Livraison & Retours - Velveas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/velveas2026.devonlinehub.com\/en\/livraison-retours\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Livraison & Retours - Velveas\" \/>\n<meta property=\"og:description\" content=\"VELV\u00c9AS – Livraison et Retours Exp\u00e9dition par Colissimo Livraison & Retours Vos produits Velv\u00e9as sont exp\u00e9di\u00e9s avec soin par Colissimo\" \/>\n<meta property=\"og:url\" content=\"https:\/\/velveas2026.devonlinehub.com\/en\/livraison-retours\/\" \/>\n<meta property=\"og:site_name\" content=\"Velveas\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Velvas-Paris\/61580039374395\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-21T22:50:37+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/velveas2026.devonlinehub.com\/livraison-retours\/\",\"url\":\"https:\/\/velveas2026.devonlinehub.com\/livraison-retours\/\",\"name\":\"Livraison & Retours - Velveas\",\"isPartOf\":{\"@id\":\"https:\/\/velveas2026.devonlinehub.com\/#website\"},\"datePublished\":\"2026-03-21T22:46:34+00:00\",\"dateModified\":\"2026-03-21T22:50:37+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/velveas2026.devonlinehub.com\/livraison-retours\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/velveas2026.devonlinehub.com\/livraison-retours\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/velveas2026.devonlinehub.com\/livraison-retours\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/velveas2026.devonlinehub.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Livraison & Retours\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/velveas2026.devonlinehub.com\/#website\",\"url\":\"https:\/\/velveas2026.devonlinehub.com\/\",\"name\":\"Velv\u00e9as\",\"description\":\"La signature d\u2019une beaut\u00e9 raffin\u00e9e. Des formules premium pour sublimer votre peau et votre regard.\",\"publisher\":{\"@id\":\"https:\/\/velveas2026.devonlinehub.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/velveas2026.devonlinehub.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/velveas2026.devonlinehub.com\/#organization\",\"name\":\"Velv\u00e9as\",\"url\":\"https:\/\/velveas2026.devonlinehub.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/velveas2026.devonlinehub.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/velveas2026.devonlinehub.com\/wp-content\/uploads\/2026\/03\/logo-officiel.svg\",\"contentUrl\":\"https:\/\/velveas2026.devonlinehub.com\/wp-content\/uploads\/2026\/03\/logo-officiel.svg\",\"width\":597,\"height\":222,\"caption\":\"Velv\u00e9as\"},\"image\":{\"@id\":\"https:\/\/velveas2026.devonlinehub.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/people\/Velvas-Paris\/61580039374395\/\",\"https:\/\/www.instagram.com\/velveas\/\",\"https:\/\/www.snapchat.com\/@velveasparis\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Livraison & Retours - Velveas","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/velveas2026.devonlinehub.com\/en\/livraison-retours\/","og_locale":"en_GB","og_type":"article","og_title":"Livraison & Retours - Velveas","og_description":"VELV\u00c9AS – Livraison et Retours Exp\u00e9dition par Colissimo Livraison & Retours Vos produits Velv\u00e9as sont exp\u00e9di\u00e9s avec soin par Colissimo","og_url":"https:\/\/velveas2026.devonlinehub.com\/en\/livraison-retours\/","og_site_name":"Velveas","article_publisher":"https:\/\/www.facebook.com\/people\/Velvas-Paris\/61580039374395\/","article_modified_time":"2026-03-21T22:50:37+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"11 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/velveas2026.devonlinehub.com\/livraison-retours\/","url":"https:\/\/velveas2026.devonlinehub.com\/livraison-retours\/","name":"Livraison & Retours - Velveas","isPartOf":{"@id":"https:\/\/velveas2026.devonlinehub.com\/#website"},"datePublished":"2026-03-21T22:46:34+00:00","dateModified":"2026-03-21T22:50:37+00:00","breadcrumb":{"@id":"https:\/\/velveas2026.devonlinehub.com\/livraison-retours\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/velveas2026.devonlinehub.com\/livraison-retours\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/velveas2026.devonlinehub.com\/livraison-retours\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/velveas2026.devonlinehub.com\/"},{"@type":"ListItem","position":2,"name":"Livraison & Retours"}]},{"@type":"WebSite","@id":"https:\/\/velveas2026.devonlinehub.com\/#website","url":"https:\/\/velveas2026.devonlinehub.com\/","name":"Velv\u00e9as","description":"La signature d\u2019une beaut\u00e9 raffin\u00e9e. Des formules premium pour sublimer votre peau et votre regard.","publisher":{"@id":"https:\/\/velveas2026.devonlinehub.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/velveas2026.devonlinehub.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/velveas2026.devonlinehub.com\/#organization","name":"Velv\u00e9as","url":"https:\/\/velveas2026.devonlinehub.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/velveas2026.devonlinehub.com\/#\/schema\/logo\/image\/","url":"https:\/\/velveas2026.devonlinehub.com\/wp-content\/uploads\/2026\/03\/logo-officiel.svg","contentUrl":"https:\/\/velveas2026.devonlinehub.com\/wp-content\/uploads\/2026\/03\/logo-officiel.svg","width":597,"height":222,"caption":"Velv\u00e9as"},"image":{"@id":"https:\/\/velveas2026.devonlinehub.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/people\/Velvas-Paris\/61580039374395\/","https:\/\/www.instagram.com\/velveas\/","https:\/\/www.snapchat.com\/@velveasparis"]}]}},"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/velveas2026.devonlinehub.com\/en\/wp-json\/wp\/v2\/pages\/29933","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/velveas2026.devonlinehub.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/velveas2026.devonlinehub.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/velveas2026.devonlinehub.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/velveas2026.devonlinehub.com\/en\/wp-json\/wp\/v2\/comments?post=29933"}],"version-history":[{"count":4,"href":"https:\/\/velveas2026.devonlinehub.com\/en\/wp-json\/wp\/v2\/pages\/29933\/revisions"}],"predecessor-version":[{"id":29938,"href":"https:\/\/velveas2026.devonlinehub.com\/en\/wp-json\/wp\/v2\/pages\/29933\/revisions\/29938"}],"wp:attachment":[{"href":"https:\/\/velveas2026.devonlinehub.com\/en\/wp-json\/wp\/v2\/media?parent=29933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}