{"id":29819,"date":"2026-03-21T21:21:33","date_gmt":"2026-03-21T21:21:33","guid":{"rendered":"https:\/\/velveas2026.devonlinehub.com\/?page_id=29819"},"modified":"2026-03-21T21:27:10","modified_gmt":"2026-03-21T21:27:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/velveas2026.devonlinehub.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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\n\t\t\t\t\t\n\n\n \n \n VELV\u00c9AS - FAQ Section 2 Accord\u00e9on<\/title>\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Cormorant+Garamond:ital,wght@0,300;0,400;0,500;0,600;0,700;1,400;1,500&family=Montserrat:wght@300;400;500;600&display=swap\" rel=\"stylesheet\">\n <style>\n * {\n margin: 0;\n padding: 0;\n box-sizing: border-box;\n }\n\n :root {\n --pink-bg: #FDDCE3;\n --deep-rose: #A44D5C;\n --deep-rose-hover: #8B3E4D;\n --gold: #C8A96E;\n --dark: #2C2C2C;\n --white: #FFFFFF;\n --soft-pink: #FEF0F3;\n --warm-pink: #F9C8D0;\n }\n\n body {\n font-family: 'Montserrat', sans-serif;\n background: var(--pink-bg);\n }\n\n \/* ============================================\n FAQ \u2014 SECTION 2 ACCORD\u00c9ON\n Elementor: Section Boxed, bg #FDDCE3\n ============================================ *\/\n .faq-section {\n background: var(--pink-bg);\n padding: 80px 0 100px;\n position: relative;\n }\n\n .faq-container {\n max-width: 900px;\n margin: 0 auto;\n padding: 0 40px;\n position: relative;\n z-index: 2;\n }\n\n \/* ============================================\n FAQ CATEGORY BLOCK\n Elementor: Repeater \u2014 one per category\n ============================================ *\/\n .faq-category {\n margin-bottom: 60px;\n }\n\n .faq-category:last-child {\n margin-bottom: 0;\n }\n\n \/* Category header\n Elementor: Heading H2 + icon *\/\n .category-header {\n display: flex;\n align-items: center;\n gap: 15px;\n margin-bottom: 25px;\n padding-bottom: 15px;\n border-bottom: 2px solid var(--warm-pink);\n }\n\n .category-icon {\n width: 45px;\n height: 45px;\n min-width: 45px;\n border-radius: 12px;\n background: var(--deep-rose);\n display: flex;\n align-items: center;\n justify-content: center;\n }\n\n .category-icon svg {\n width: 22px;\n height: 22px;\n fill: none;\n stroke: var(--white);\n stroke-width: 1.8;\n stroke-linecap: round;\n stroke-linejoin: round;\n }\n\n .category-header h2 {\n font-family: 'Cormorant Garamond', serif;\n font-size: 30px;\n font-weight: 500;\n color: var(--dark);\n }\n\n .category-header h2 em {\n font-style: italic;\n color: var(--deep-rose);\n }\n\n .category-count {\n font-family: 'Montserrat', sans-serif;\n font-size: 11px;\n font-weight: 500;\n color: var(--white);\n background: var(--gold);\n padding: 3px 10px;\n border-radius: 20px;\n margin-left: auto;\n }\n\n \/* ============================================\n ACCORDION ITEM\n Elementor: Toggle \/ Accordion widget\n ============================================ *\/\n .faq-item {\n background: var(--white);\n border-radius: 16px;\n margin-bottom: 12px;\n overflow: hidden;\n box-shadow: 0 2px 12px rgba(164, 77, 92, 0.04);\n border: 1px solid transparent;\n transition: all 0.3s ease;\n }\n\n .faq-item:hover {\n border-color: var(--warm-pink);\n box-shadow: 0 5px 20px rgba(164, 77, 92, 0.08);\n }\n\n .faq-item.active {\n border-color: var(--deep-rose);\n box-shadow: 0 8px 30px rgba(164, 77, 92, 0.1);\n }\n\n \/* Question button \u2014 SEO: H3 inside\n Elementor: Accordion title *\/\n .faq-question {\n width: 100%;\n display: flex;\n align-items: center;\n gap: 15px;\n padding: 22px 25px;\n background: none;\n border: none;\n cursor: pointer;\n text-align: left;\n transition: all 0.3s ease;\n }\n\n .faq-question:hover {\n background: var(--soft-pink);\n }\n\n .faq-number {\n font-family: 'Cormorant Garamond', serif;\n font-size: 18px;\n font-weight: 600;\n color: var(--gold);\n min-width: 30px;\n }\n\n .faq-question h3 {\n font-family: 'Montserrat', sans-serif;\n font-size: 15px;\n font-weight: 500;\n color: var(--dark);\n flex: 1;\n line-height: 1.4;\n }\n\n .faq-item.active .faq-question h3 {\n color: var(--deep-rose);\n }\n\n \/* Toggle icon *\/\n .faq-toggle {\n width: 32px;\n height: 32px;\n min-width: 32px;\n border-radius: 50%;\n background: var(--soft-pink);\n display: flex;\n align-items: center;\n justify-content: center;\n transition: all 0.3s ease;\n }\n\n .faq-item.active .faq-toggle {\n background: var(--deep-rose);\n transform: rotate(45deg);\n }\n\n .faq-toggle svg {\n width: 14px;\n height: 14px;\n fill: none;\n stroke: var(--deep-rose);\n stroke-width: 2;\n stroke-linecap: round;\n transition: stroke 0.3s ease;\n }\n\n .faq-item.active .faq-toggle svg {\n stroke: var(--white);\n }\n\n \/* Answer panel \u2014 SEO: paragraph text\n Elementor: Accordion content *\/\n .faq-answer {\n max-height: 0;\n overflow: hidden;\n transition: max-height 0.4s ease, padding 0.3s ease;\n }\n\n .faq-item.active .faq-answer {\n max-height: 500px;\n }\n\n .faq-answer-inner {\n padding: 0 25px 25px 70px;\n }\n\n .faq-answer-inner p {\n font-family: 'Montserrat', sans-serif;\n font-size: 14px;\n font-weight: 400;\n color: #666;\n line-height: 1.8;\n margin-bottom: 12px;\n }\n\n .faq-answer-inner p:last-child {\n margin-bottom: 0;\n }\n\n .faq-answer-inner strong {\n color: var(--dark);\n font-weight: 600;\n }\n\n \/* Detail list inside answer *\/\n .faq-details {\n list-style: none;\n margin: 10px 0;\n padding: 0;\n }\n\n .faq-details li {\n font-family: 'Montserrat', sans-serif;\n font-size: 14px;\n color: #666;\n line-height: 1.7;\n padding: 6px 0 6px 20px;\n position: relative;\n }\n\n .faq-details li::before {\n content: '';\n position: absolute;\n left: 0;\n top: 14px;\n width: 6px;\n height: 6px;\n border-radius: 50%;\n background: var(--gold);\n }\n\n .faq-details li strong {\n color: var(--deep-rose);\n font-weight: 600;\n }\n\n \/* Email link *\/\n .faq-answer-inner a {\n color: var(--deep-rose);\n text-decoration: none;\n font-weight: 500;\n border-bottom: 1px solid rgba(164, 77, 92, 0.3);\n transition: border-color 0.3s ease;\n }\n\n .faq-answer-inner a:hover {\n border-color: var(--deep-rose);\n }\n\n \/* Contact CTA at bottom\n Elementor: Inner Section with button *\/\n .faq-contact {\n margin-top: 60px;\n background: var(--white);\n border-radius: 20px;\n padding: 45px 40px;\n text-align: center;\n box-shadow: 0 5px 25px rgba(164, 77, 92, 0.06);\n border: 1px solid var(--warm-pink);\n }\n\n .faq-contact h3 {\n font-family: 'Cormorant Garamond', serif;\n font-size: 28px;\n font-weight: 500;\n color: var(--dark);\n margin-bottom: 10px;\n }\n\n .faq-contact h3 em {\n color: var(--deep-rose);\n font-style: italic;\n }\n\n .faq-contact p {\n font-family: 'Montserrat', sans-serif;\n font-size: 14px;\n color: #888;\n line-height: 1.7;\n margin-bottom: 25px;\n }\n\n .faq-contact-btn {\n display: inline-flex;\n align-items: center;\n gap: 10px;\n padding: 14px 35px;\n background: var(--deep-rose);\n color: var(--white);\n font-family: 'Montserrat', sans-serif;\n font-size: 12px;\n font-weight: 600;\n letter-spacing: 2px;\n text-transform: uppercase;\n text-decoration: none;\n border-radius: 50px;\n border: 2px solid var(--deep-rose);\n transition: all 0.4s ease;\n }\n\n .faq-contact-btn:hover {\n background: var(--gold);\n border-color: var(--gold);\n color: var(--white);\n transform: translateY(-2px);\n }\n\n .faq-contact-btn svg {\n width: 16px;\n height: 16px;\n fill: none;\n stroke: currentColor;\n stroke-width: 2;\n stroke-linecap: round;\n stroke-linejoin: round;\n }\n\n \/* ============================================\n RESPONSIVE\n ============================================ *\/\n @media (max-width: 768px) {\n .faq-section {\n padding: 50px 0 70px;\n }\n\n .faq-container {\n padding: 0 20px;\n }\n\n .category-header h2 {\n font-size: 24px;\n }\n\n .faq-question {\n padding: 18px 18px;\n gap: 10px;\n }\n\n .faq-question h3 {\n font-size: 14px;\n }\n\n .faq-answer-inner {\n padding: 0 18px 20px 50px;\n }\n\n .faq-contact {\n padding: 30px 25px;\n }\n\n .category-count {\n display: none;\n }\n }\n <\/style>\n<\/head>\n<body>\n\n <!-- ============================================\n FAQ \u2014 SECTION 2 ACCORD\u00c9ON\n\n ELEMENTOR SETUP:\n - Section: Boxed, background #FDDCE3\n - Max-width 900px\n - Use Elementor Accordion or Toggle widget\n - Group by category with H2 headings\n\n SEO NOTES:\n - H2 per category, H3 per question\n - Schema.org FAQPage already in Section 1\n - Natural language answers with keywords\n - Internal links where relevant\n ============================================ -->\n <section class=\"faq-section\" aria-label=\"Questions et r\u00e9ponses\">\n\n <div class=\"faq-container\">\n\n <!-- ========== CAT\u00c9GORIE 1: LIVRAISON ========== -->\n <div class=\"faq-category\" id=\"livraison\">\n <header class=\"category-header\">\n <div class=\"category-icon\">\n <svg viewbox=\"0 0 24 24\">\n <rect x=\"1\" y=\"3\" width=\"15\" height=\"13\"\/>\n <polygon points=\"16 8 20 8 23 11 23 16 16 16 16 8\"\/>\n <circle cx=\"5.5\" cy=\"18.5\" r=\"2.5\"\/>\n <circle cx=\"18.5\" cy=\"18.5\" r=\"2.5\"\/>\n <\/svg>\n <\/div>\n <h2>Livraison & <em>Exp\u00e9dition<\/em><\/h2>\n <span class=\"category-count\">4 questions<\/span>\n <\/header>\n\n <!-- Q1 -->\n <div class=\"faq-item active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"true\">\n <span class=\"faq-number\">01<\/span>\n <h3 itemprop=\"name\">Quels sont les d\u00e9lais de livraison ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Les d\u00e9lais de livraison varient selon votre destination :<\/p>\n <ul class=\"faq-details\">\n <li><strong>France :<\/strong> 3 \u00e0 5 jours ouvrables<\/li>\n <li><strong>Union Europ\u00e9enne :<\/strong> 3 \u00e0 7 jours ouvrables<\/li>\n <li><strong>Suisse, Canada, \u00c9tats-Unis :<\/strong> 3 \u00e0 5 jours ouvrables<\/li>\n <\/ul>\n <p>Ces d\u00e9lais sont donn\u00e9s \u00e0 titre indicatif et peuvent varier en fonction des conditions de livraison et des p\u00e9riodes de forte activit\u00e9.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q2 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">02<\/span>\n <h3 itemprop=\"name\">Quels sont les frais de livraison ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Les frais de livraison sont calcul\u00e9s en fonction du poids du colis, de la destination et du transporteur choisi. <strong>La livraison est offerte<\/strong> pour toute commande sup\u00e9rieure \u00e0 :<\/p>\n <ul class=\"faq-details\">\n <li><strong>France et Union Europ\u00e9enne :<\/strong> 50 \u20ac<\/li>\n <li><strong>Suisse :<\/strong> 50 CHF<\/li>\n <li><strong>Canada :<\/strong> 50 CAD<\/li>\n <li><strong>\u00c9tats-Unis :<\/strong> 50 USD<\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q8 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">03<\/span>\n <h3 itemprop=\"name\">Quels sont les territoires de livraison de Velv\u00e9as ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Nous livrons en <strong>France<\/strong>, dans l'<strong>Union Europ\u00e9enne<\/strong>, en <strong>Suisse<\/strong>, au <strong>Canada<\/strong> et aux <strong>\u00c9tats-Unis<\/strong>. Les d\u00e9lais et frais de livraison varient en fonction de la destination.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q9 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">04<\/span>\n <h3 itemprop=\"name\">Comment puis-je suivre ma commande ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Apr\u00e8s l'exp\u00e9dition de votre commande, vous recevrez un <strong>e-mail contenant un num\u00e9ro de suivi<\/strong> et un lien vers le site du transporteur pour suivre l'acheminement de votre colis en temps r\u00e9el.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- ========== CAT\u00c9GORIE 2: PAIEMENT ========== -->\n <div class=\"faq-category\" id=\"paiement\">\n <header class=\"category-header\">\n <div class=\"category-icon\">\n <svg viewbox=\"0 0 24 24\">\n <rect x=\"1\" y=\"4\" width=\"22\" height=\"16\" rx=\"2\" ry=\"2\"\/>\n <line x1=\"1\" y1=\"10\" x2=\"23\" y2=\"10\"\/>\n <\/svg>\n <\/div>\n <h2>Paiement & <em>S\u00e9curit\u00e9<\/em><\/h2>\n <span class=\"category-count\">2 questions<\/span>\n <\/header>\n\n <!-- Q3 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">01<\/span>\n <h3 itemprop=\"name\">Quels sont les moyens de paiement accept\u00e9s ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Nous acceptons les paiements par <strong>carte bancaire<\/strong> (Visa, Mastercard, American Express), <strong>PayPal<\/strong>, ainsi que d'autres modes de paiement disponibles sur notre site.<\/p>\n <p>Toutes les transactions sont <strong>s\u00e9curis\u00e9es par des protocoles de cryptage SSL<\/strong> pour assurer la protection de vos informations.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q14 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">02<\/span>\n <h3 itemprop=\"name\">Comment puis-je b\u00e9n\u00e9ficier de la livraison gratuite ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>La livraison est offerte pour toute commande sup\u00e9rieure \u00e0 <strong>50 \u20ac<\/strong> (ou l'\u00e9quivalent en devise locale : 50 CHF, 50 CAD, 50 USD). Pour plus de d\u00e9tails, consultez la section livraison de nos CGV.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- ========== CAT\u00c9GORIE 3: RETOURS & GARANTIE ========== -->\n <div class=\"faq-category\" id=\"retours\">\n <header class=\"category-header\">\n <div class=\"category-icon\">\n <svg viewbox=\"0 0 24 24\">\n <polyline points=\"1 4 1 10 7 10\"\/>\n <path d=\"M3.51 15a9 9 0 1 0 2.13-9.36L1 10\"\/>\n <\/svg>\n <\/div>\n <h2>Retours & <em>Garantie<\/em><\/h2>\n <span class=\"category-count\">3 questions<\/span>\n <\/header>\n\n <!-- Q4 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">01<\/span>\n <h3 itemprop=\"name\">Puis-je retourner un produit si je change d'avis ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Oui, vous disposez d'un <strong>droit de r\u00e9tractation<\/strong> pour retourner tout produit non utilis\u00e9 et en parfait \u00e9tat :<\/p>\n <ul class=\"faq-details\">\n <li><strong>France, Union Europ\u00e9enne, Suisse :<\/strong> 14 jours \u00e0 compter de la r\u00e9ception<\/li>\n <li><strong>Canada, \u00c9tats-Unis :<\/strong> 30 jours pour retourner un produit non utilis\u00e9 dans son emballage d'origine<\/li>\n <\/ul>\n <p>Les frais de retour sont \u00e0 la charge du client, sauf si le produit est d\u00e9fectueux ou ne correspond pas \u00e0 la commande initiale.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q6 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">02<\/span>\n <h3 itemprop=\"name\">Quelle est la politique de garantie des produits ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Tous nos produits b\u00e9n\u00e9ficient des <strong>garanties l\u00e9gales<\/strong> en vigueur dans chaque pays :<\/p>\n <ul class=\"faq-details\">\n <li><strong>France et Union Europ\u00e9enne :<\/strong> Garantie l\u00e9gale de conformit\u00e9 et garantie contre les vices cach\u00e9s<\/li>\n <li><strong>Canada :<\/strong> Garantie de conformit\u00e9 des produits<\/li>\n <li><strong>\u00c9tats-Unis :<\/strong> Garantie contre les d\u00e9fauts de fabrication<\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q7 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">03<\/span>\n <h3 itemprop=\"name\">Puis-je modifier ou annuler ma commande ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Vous pouvez annuler ou modifier votre commande tant que celle-ci <strong>n'a pas \u00e9t\u00e9 exp\u00e9di\u00e9e<\/strong>. Pour ce faire, contactez-nous d\u00e8s que possible par e-mail \u00e0 <a href=\"mailto:contact@velveas.com\">contact@velveas.com<\/a>.<\/p>\n <p>Une fois la commande exp\u00e9di\u00e9e, vous devrez suivre la proc\u00e9dure de retour.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- ========== CAT\u00c9GORIE 4: PRODUITS ========== -->\n <div class=\"faq-category\" id=\"produits\">\n <header class=\"category-header\">\n <div class=\"category-icon\">\n <svg viewbox=\"0 0 24 24\">\n <path d=\"M20.84 4.61a5.5 5.5 0 0 0-7.78 0L12 5.67l-1.06-1.06a5.5 5.5 0 0 0-7.78 7.78l1.06 1.06L12 21.23l7.78-7.78 1.06-1.06a5.5 5.5 0 0 0 0-7.78z\"\/>\n <\/svg>\n <\/div>\n <h2>Nos <em>Produits<\/em><\/h2>\n <span class=\"category-count\">3 questions<\/span>\n <\/header>\n\n <!-- Q13 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">01<\/span>\n <h3 itemprop=\"name\">Quels types de produits propose Velv\u00e9as ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Velv\u00e9as propose une gamme compl\u00e8te de <strong>soins visage naturels<\/strong> et de <strong>maquillage professionnel<\/strong> enrichi en actifs skincare, con\u00e7us \u00e0 Paris pour r\u00e9pondre aux besoins divers de nos clients tout en respectant leur singularit\u00e9.<\/p>\n <p>D\u00e9couvrez nos collections : <a href=\"\/en\/product-category\/soins-visage\/\">Facial care<\/a> et <a href=\"\/en\/product\/eyeliner-ultra-fin\/\">Make-up<\/a>.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q11 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">02<\/span>\n <h3 itemprop=\"name\">Est-ce que Velv\u00e9as propose des \u00e9chantillons ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Nous proposons des <strong>\u00e9chantillons gratuits<\/strong>, sous r\u00e9serve de disponibilit\u00e9. Si un \u00e9chantillon manque dans votre commande, nous vous prions d'accepter nos excuses \u2014 nous ne sommes malheureusement pas en mesure de renvoyer des \u00e9chantillons manquants.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q12 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">03<\/span>\n <h3 itemprop=\"name\">Quels sont les engagements de Velv\u00e9as en mati\u00e8re de respect de l'environnement ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Nos produits sont <strong>sans parab\u00e8ne<\/strong> et <strong>sans cruaut\u00e9 animale<\/strong>. Nous faisons de notre mieux pour limiter l'empreinte \u00e9cologique de nos emballages, et nos processus de fabrication respectent les normes environnementales en vigueur.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- ========== CAT\u00c9GORIE 5: DONN\u00c9ES PERSONNELLES ========== -->\n <div class=\"faq-category\" id=\"donnees\">\n <header class=\"category-header\">\n <div class=\"category-icon\">\n <svg viewbox=\"0 0 24 24\">\n <path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/>\n <\/svg>\n <\/div>\n <h2>Donn\u00e9es <em>Personnelles<\/em><\/h2>\n <span class=\"category-count\">2 questions<\/span>\n <\/header>\n\n <!-- Q5 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">01<\/span>\n <h3 itemprop=\"name\">Comment sont trait\u00e9es mes donn\u00e9es personnelles ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Velv\u00e9as s'engage \u00e0 prot\u00e9ger vos donn\u00e9es personnelles conform\u00e9ment aux r\u00e9glementations locales :<\/p>\n <ul class=\"faq-details\">\n <li><strong>Union Europ\u00e9enne :<\/strong> En vertu du RGPD (R\u00e8glement G\u00e9n\u00e9ral sur la Protection des Donn\u00e9es)<\/li>\n <li><strong>Canada :<\/strong> Conform\u00e9ment \u00e0 la Loi sur la protection des renseignements personnels (PIPEDA)<\/li>\n <li><strong>\u00c9tats-Unis :<\/strong> En accord avec le California Consumer Privacy Act (CCPA) pour les r\u00e9sidents de Californie<\/li>\n <\/ul>\n <p>Vous pouvez \u00e0 tout moment acc\u00e9der, corriger ou demander la suppression de vos donn\u00e9es personnelles en nous contactant \u00e0 <a href=\"mailto:hello@velveas.com\">hello@velveas.com<\/a>.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q10 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">02<\/span>\n <h3 itemprop=\"name\">Qui contacter en cas de probl\u00e8me avec ma commande ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Pour toute question ou r\u00e9clamation, vous pouvez contacter notre service client \u00e0 <a href=\"mailto:contact@velveas.com\">contact@velveas.com<\/a> ou par t\u00e9l\u00e9phone (num\u00e9ro indiqu\u00e9 sur notre site). Nous ferons de notre mieux pour vous aider dans les meilleurs d\u00e9lais.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- ========== CONTACT CTA ========== -->\n <div class=\"faq-contact\">\n <h3>Vous n'avez pas trouv\u00e9 votre <em>r\u00e9ponse<\/em> ?<\/h3>\n <p>Notre \u00e9quipe est l\u00e0 pour vous aider. Contactez-nous et nous vous r\u00e9pondrons dans les meilleurs d\u00e9lais.<\/p>\n <a href=\"\/en\/contact-us\/\" class=\"faq-contact-btn\">\n Nous Contacter\n <svg viewbox=\"0 0 24 24\">\n <path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"\/>\n <polyline points=\"22,6 12,13 2,6\"\/>\n <\/svg>\n <\/a>\n <\/div>\n\n <\/div>\n\n <\/section>\n\n <!-- Accordion toggle script -->\n <script>\n function toggleFaq(button) {\n const item = button.closest('.faq-item');\n const isActive = item.classList.contains('active');\n\n \/\/ Close all items in same category\n const category = item.closest('.faq-category');\n category.querySelectorAll('.faq-item').forEach(el => {\n el.classList.remove('active');\n el.querySelector('.faq-question').setAttribute('aria-expanded', 'false');\n });\n\n \/\/ Toggle clicked item\n if (!isActive) {\n item.classList.add('active');\n button.setAttribute('aria-expanded', 'true');\n }\n }\n <\/script>\n\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-cbe24b0 e-flex e-con-boxed e-con e-parent\" data-id=\"cbe24b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-874b28d elementor-widget elementor-widget-html\" data-id=\"874b28d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!DOCTYPE html>\n<html lang=\"fr\">\n<head>\n <meta charset=\"UTF-8\">\n <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n <title>VELV\u00c9AS - FAQ Section 2 Accord\u00e9on<\/title>\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Cormorant+Garamond:ital,wght@0,300;0,400;0,500;0,600;0,700;1,400;1,500&family=Montserrat:wght@300;400;500;600&display=swap\" rel=\"stylesheet\">\n <style>\n * {\n margin: 0;\n padding: 0;\n box-sizing: border-box;\n }\n\n :root {\n --pink-bg: #FDDCE3;\n --deep-rose: #A44D5C;\n --deep-rose-hover: #8B3E4D;\n --gold: #C8A96E;\n --dark: #2C2C2C;\n --white: #FFFFFF;\n --soft-pink: #FEF0F3;\n --warm-pink: #F9C8D0;\n }\n\n body {\n font-family: 'Montserrat', sans-serif;\n background: var(--pink-bg);\n }\n\n \/* ============================================\n FAQ \u2014 SECTION 2 ACCORD\u00c9ON\n Elementor: Section Boxed, bg #FDDCE3\n ============================================ *\/\n .faq-section {\n background: var(--pink-bg);\n padding: 80px 0 100px;\n position: relative;\n }\n\n .faq-container {\n max-width: 900px;\n margin: 0 auto;\n padding: 0 40px;\n position: relative;\n z-index: 2;\n }\n\n \/* ============================================\n FAQ CATEGORY BLOCK\n Elementor: Repeater \u2014 one per category\n ============================================ *\/\n .faq-category {\n margin-bottom: 60px;\n }\n\n .faq-category:last-child {\n margin-bottom: 0;\n }\n\n \/* Category 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margin-left: auto;\n }\n\n \/* ============================================\n ACCORDION ITEM\n Elementor: Toggle \/ Accordion widget\n ============================================ *\/\n .faq-item {\n background: var(--white);\n border-radius: 16px;\n margin-bottom: 12px;\n overflow: hidden;\n box-shadow: 0 2px 12px rgba(164, 77, 92, 0.04);\n border: 1px solid transparent;\n transition: all 0.3s ease;\n }\n\n .faq-item:hover {\n border-color: var(--warm-pink);\n box-shadow: 0 5px 20px rgba(164, 77, 92, 0.08);\n }\n\n .faq-item.active {\n border-color: var(--deep-rose);\n box-shadow: 0 8px 30px rgba(164, 77, 92, 0.1);\n }\n\n \/* Question button \u2014 SEO: H3 inside\n Elementor: Accordion title *\/\n .faq-question {\n width: 100%;\n display: flex;\n align-items: center;\n gap: 15px;\n padding: 22px 25px;\n background: none;\n border: none;\n cursor: pointer;\n text-align: left;\n transition: all 0.3s ease;\n }\n\n .faq-question:hover {\n background: var(--soft-pink);\n }\n\n .faq-number {\n font-family: 'Cormorant Garamond', serif;\n font-size: 18px;\n font-weight: 600;\n color: var(--gold);\n min-width: 30px;\n }\n\n .faq-question h3 {\n font-family: 'Montserrat', sans-serif;\n font-size: 15px;\n font-weight: 500;\n color: var(--dark);\n flex: 1;\n line-height: 1.4;\n }\n\n .faq-item.active .faq-question h3 {\n color: var(--deep-rose);\n }\n\n \/* Toggle icon *\/\n .faq-toggle {\n width: 32px;\n height: 32px;\n min-width: 32px;\n border-radius: 50%;\n background: var(--soft-pink);\n display: flex;\n align-items: center;\n justify-content: center;\n transition: all 0.3s ease;\n }\n\n .faq-item.active .faq-toggle {\n background: var(--deep-rose);\n transform: rotate(45deg);\n }\n\n .faq-toggle svg {\n width: 14px;\n height: 14px;\n fill: none;\n stroke: var(--deep-rose);\n stroke-width: 2;\n stroke-linecap: round;\n transition: stroke 0.3s ease;\n }\n\n .faq-item.active .faq-toggle svg {\n stroke: var(--white);\n }\n\n \/* Answer panel \u2014 SEO: paragraph text\n Elementor: Accordion content *\/\n .faq-answer {\n max-height: 0;\n overflow: hidden;\n transition: max-height 0.4s ease, padding 0.3s ease;\n }\n\n .faq-item.active .faq-answer {\n max-height: 500px;\n }\n\n .faq-answer-inner {\n padding: 0 25px 25px 70px;\n }\n\n .faq-answer-inner p {\n font-family: 'Montserrat', sans-serif;\n font-size: 14px;\n font-weight: 400;\n color: #666;\n line-height: 1.8;\n margin-bottom: 12px;\n }\n\n .faq-answer-inner p:last-child {\n margin-bottom: 0;\n }\n\n .faq-answer-inner strong {\n color: var(--dark);\n font-weight: 600;\n }\n\n \/* Detail list inside answer *\/\n .faq-details {\n list-style: none;\n margin: 10px 0;\n padding: 0;\n }\n\n .faq-details li {\n font-family: 'Montserrat', sans-serif;\n font-size: 14px;\n color: #666;\n line-height: 1.7;\n padding: 6px 0 6px 20px;\n position: relative;\n }\n\n .faq-details li::before {\n content: '';\n position: absolute;\n left: 0;\n top: 14px;\n width: 6px;\n height: 6px;\n border-radius: 50%;\n background: var(--gold);\n }\n\n .faq-details li strong {\n color: var(--deep-rose);\n font-weight: 600;\n }\n\n \/* Email link *\/\n .faq-answer-inner a {\n color: var(--deep-rose);\n text-decoration: none;\n font-weight: 500;\n border-bottom: 1px solid rgba(164, 77, 92, 0.3);\n transition: border-color 0.3s ease;\n }\n\n .faq-answer-inner a:hover {\n border-color: var(--deep-rose);\n }\n\n \/* Contact CTA at bottom\n Elementor: Inner Section with button *\/\n .faq-contact {\n margin-top: 60px;\n background: var(--white);\n border-radius: 20px;\n padding: 45px 40px;\n text-align: center;\n box-shadow: 0 5px 25px rgba(164, 77, 92, 0.06);\n border: 1px solid var(--warm-pink);\n }\n\n .faq-contact h3 {\n font-family: 'Cormorant Garamond', serif;\n font-size: 28px;\n font-weight: 500;\n color: var(--dark);\n margin-bottom: 10px;\n }\n\n .faq-contact h3 em {\n color: var(--deep-rose);\n font-style: italic;\n }\n\n .faq-contact p {\n font-family: 'Montserrat', sans-serif;\n font-size: 14px;\n color: #888;\n line-height: 1.7;\n margin-bottom: 25px;\n }\n\n .faq-contact-btn {\n display: inline-flex;\n align-items: center;\n gap: 10px;\n padding: 14px 35px;\n background: var(--deep-rose);\n color: var(--white);\n font-family: 'Montserrat', sans-serif;\n font-size: 12px;\n font-weight: 600;\n letter-spacing: 2px;\n text-transform: uppercase;\n text-decoration: none;\n border-radius: 50px;\n border: 2px solid var(--deep-rose);\n transition: all 0.4s ease;\n }\n\n .faq-contact-btn:hover {\n background: var(--gold);\n border-color: var(--gold);\n color: var(--white);\n transform: translateY(-2px);\n }\n\n .faq-contact-btn svg {\n width: 16px;\n height: 16px;\n fill: none;\n stroke: currentColor;\n stroke-width: 2;\n stroke-linecap: round;\n stroke-linejoin: round;\n }\n\n \/* ============================================\n RESPONSIVE\n ============================================ *\/\n @media (max-width: 768px) {\n .faq-section {\n padding: 50px 0 70px;\n }\n\n .faq-container {\n padding: 0 20px;\n }\n\n .category-header h2 {\n font-size: 24px;\n }\n\n .faq-question {\n padding: 18px 18px;\n gap: 10px;\n }\n\n .faq-question h3 {\n font-size: 14px;\n }\n\n .faq-answer-inner {\n padding: 0 18px 20px 50px;\n }\n\n .faq-contact {\n padding: 30px 25px;\n }\n\n .category-count {\n display: none;\n }\n }\n <\/style>\n<\/head>\n<body>\n\n <!-- ============================================\n FAQ \u2014 SECTION 2 ACCORD\u00c9ON\n\n ELEMENTOR SETUP:\n - Section: Boxed, background #FDDCE3\n - Max-width 900px\n - Use Elementor Accordion or Toggle widget\n - Group by category with H2 headings\n\n SEO NOTES:\n - H2 per category, H3 per question\n - Schema.org FAQPage already in Section 1\n - Natural language answers with keywords\n - Internal links where relevant\n ============================================ -->\n <section class=\"faq-section\" aria-label=\"Questions et r\u00e9ponses\">\n\n <div class=\"faq-container\">\n\n <!-- ========== CAT\u00c9GORIE 1: LIVRAISON ========== -->\n <div class=\"faq-category\" id=\"livraison\">\n <header class=\"category-header\">\n <div class=\"category-icon\">\n <svg viewbox=\"0 0 24 24\">\n <rect x=\"1\" y=\"3\" width=\"15\" height=\"13\"\/>\n <polygon points=\"16 8 20 8 23 11 23 16 16 16 16 8\"\/>\n <circle cx=\"5.5\" cy=\"18.5\" r=\"2.5\"\/>\n <circle cx=\"18.5\" cy=\"18.5\" r=\"2.5\"\/>\n <\/svg>\n <\/div>\n <h2>Livraison & <em>Exp\u00e9dition<\/em><\/h2>\n <span class=\"category-count\">4 questions<\/span>\n <\/header>\n\n <!-- Q1 -->\n <div class=\"faq-item active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"true\">\n <span class=\"faq-number\">01<\/span>\n <h3 itemprop=\"name\">Quels sont les d\u00e9lais de livraison ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Les d\u00e9lais de livraison varient selon votre destination :<\/p>\n <ul class=\"faq-details\">\n <li><strong>France :<\/strong> 3 \u00e0 5 jours ouvrables<\/li>\n <li><strong>Union Europ\u00e9enne :<\/strong> 3 \u00e0 7 jours ouvrables<\/li>\n <li><strong>Suisse, Canada, \u00c9tats-Unis :<\/strong> 3 \u00e0 5 jours ouvrables<\/li>\n <\/ul>\n <p>Ces d\u00e9lais sont donn\u00e9s \u00e0 titre indicatif et peuvent varier en fonction des conditions de livraison et des p\u00e9riodes de forte activit\u00e9.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q2 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">02<\/span>\n <h3 itemprop=\"name\">Quels sont les frais de livraison ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Les frais de livraison sont calcul\u00e9s en fonction du poids du colis, de la destination et du transporteur choisi. <strong>La livraison est offerte<\/strong> pour toute commande sup\u00e9rieure \u00e0 :<\/p>\n <ul class=\"faq-details\">\n <li><strong>France et Union Europ\u00e9enne :<\/strong> 50 \u20ac<\/li>\n <li><strong>Suisse :<\/strong> 50 CHF<\/li>\n <li><strong>Canada :<\/strong> 50 CAD<\/li>\n <li><strong>\u00c9tats-Unis :<\/strong> 50 USD<\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q8 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">03<\/span>\n <h3 itemprop=\"name\">Quels sont les territoires de livraison de Velv\u00e9as ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Nous livrons en <strong>France<\/strong>, dans l'<strong>Union Europ\u00e9enne<\/strong>, en <strong>Suisse<\/strong>, au <strong>Canada<\/strong> et aux <strong>\u00c9tats-Unis<\/strong>. Les d\u00e9lais et frais de livraison varient en fonction de la destination.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q9 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">04<\/span>\n <h3 itemprop=\"name\">Comment puis-je suivre ma commande ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Apr\u00e8s l'exp\u00e9dition de votre commande, vous recevrez un <strong>e-mail contenant un num\u00e9ro de suivi<\/strong> et un lien vers le site du transporteur pour suivre l'acheminement de votre colis en temps r\u00e9el.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- ========== CAT\u00c9GORIE 2: PAIEMENT ========== -->\n <div class=\"faq-category\" id=\"paiement\">\n <header class=\"category-header\">\n <div class=\"category-icon\">\n <svg viewbox=\"0 0 24 24\">\n <rect x=\"1\" y=\"4\" width=\"22\" height=\"16\" rx=\"2\" ry=\"2\"\/>\n <line x1=\"1\" y1=\"10\" x2=\"23\" y2=\"10\"\/>\n <\/svg>\n <\/div>\n <h2>Paiement & <em>S\u00e9curit\u00e9<\/em><\/h2>\n <span class=\"category-count\">2 questions<\/span>\n <\/header>\n\n <!-- Q3 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">01<\/span>\n <h3 itemprop=\"name\">Quels sont les moyens de paiement accept\u00e9s ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Nous acceptons les paiements par <strong>carte bancaire<\/strong> (Visa, Mastercard, American Express), <strong>PayPal<\/strong>, ainsi que d'autres modes de paiement disponibles sur notre site.<\/p>\n <p>Toutes les transactions sont <strong>s\u00e9curis\u00e9es par des protocoles de cryptage SSL<\/strong> pour assurer la protection de vos informations.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q14 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">02<\/span>\n <h3 itemprop=\"name\">Comment puis-je b\u00e9n\u00e9ficier de la livraison gratuite ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>La livraison est offerte pour toute commande sup\u00e9rieure \u00e0 <strong>50 \u20ac<\/strong> (ou l'\u00e9quivalent en devise locale : 50 CHF, 50 CAD, 50 USD). Pour plus de d\u00e9tails, consultez la section livraison de nos CGV.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- ========== CAT\u00c9GORIE 3: RETOURS & GARANTIE ========== -->\n <div class=\"faq-category\" id=\"retours\">\n <header class=\"category-header\">\n <div class=\"category-icon\">\n <svg viewbox=\"0 0 24 24\">\n <polyline points=\"1 4 1 10 7 10\"\/>\n <path d=\"M3.51 15a9 9 0 1 0 2.13-9.36L1 10\"\/>\n <\/svg>\n <\/div>\n <h2>Retours & <em>Garantie<\/em><\/h2>\n <span class=\"category-count\">3 questions<\/span>\n <\/header>\n\n <!-- Q4 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">01<\/span>\n <h3 itemprop=\"name\">Puis-je retourner un produit si je change d'avis ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Oui, vous disposez d'un <strong>droit de r\u00e9tractation<\/strong> pour retourner tout produit non utilis\u00e9 et en parfait \u00e9tat :<\/p>\n <ul class=\"faq-details\">\n <li><strong>France, Union Europ\u00e9enne, Suisse :<\/strong> 14 jours \u00e0 compter de la r\u00e9ception<\/li>\n <li><strong>Canada, \u00c9tats-Unis :<\/strong> 30 jours pour retourner un produit non utilis\u00e9 dans son emballage d'origine<\/li>\n <\/ul>\n <p>Les frais de retour sont \u00e0 la charge du client, sauf si le produit est d\u00e9fectueux ou ne correspond pas \u00e0 la commande initiale.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q6 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">02<\/span>\n <h3 itemprop=\"name\">Quelle est la politique de garantie des produits ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Tous nos produits b\u00e9n\u00e9ficient des <strong>garanties l\u00e9gales<\/strong> en vigueur dans chaque pays :<\/p>\n <ul class=\"faq-details\">\n <li><strong>France et Union Europ\u00e9enne :<\/strong> Garantie l\u00e9gale de conformit\u00e9 et garantie contre les vices cach\u00e9s<\/li>\n <li><strong>Canada :<\/strong> Garantie de conformit\u00e9 des produits<\/li>\n <li><strong>\u00c9tats-Unis :<\/strong> Garantie contre les d\u00e9fauts de fabrication<\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q7 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">03<\/span>\n <h3 itemprop=\"name\">Puis-je modifier ou annuler ma commande ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Vous pouvez annuler ou modifier votre commande tant que celle-ci <strong>n'a pas \u00e9t\u00e9 exp\u00e9di\u00e9e<\/strong>. Pour ce faire, contactez-nous d\u00e8s que possible par e-mail \u00e0 <a href=\"mailto:contact@velveas.com\">contact@velveas.com<\/a>.<\/p>\n <p>Une fois la commande exp\u00e9di\u00e9e, vous devrez suivre la proc\u00e9dure de retour.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- ========== CAT\u00c9GORIE 4: PRODUITS ========== -->\n <div class=\"faq-category\" id=\"produits\">\n <header class=\"category-header\">\n <div class=\"category-icon\">\n <svg viewbox=\"0 0 24 24\">\n <path d=\"M20.84 4.61a5.5 5.5 0 0 0-7.78 0L12 5.67l-1.06-1.06a5.5 5.5 0 0 0-7.78 7.78l1.06 1.06L12 21.23l7.78-7.78 1.06-1.06a5.5 5.5 0 0 0 0-7.78z\"\/>\n <\/svg>\n <\/div>\n <h2>Nos <em>Produits<\/em><\/h2>\n <span class=\"category-count\">3 questions<\/span>\n <\/header>\n\n <!-- Q13 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">01<\/span>\n <h3 itemprop=\"name\">Quels types de produits propose Velv\u00e9as ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Velv\u00e9as propose une gamme compl\u00e8te de <strong>soins visage naturels<\/strong> et de <strong>maquillage professionnel<\/strong> enrichi en actifs skincare, con\u00e7us \u00e0 Paris pour r\u00e9pondre aux besoins divers de nos clients tout en respectant leur singularit\u00e9.<\/p>\n <p>D\u00e9couvrez nos collections : <a href=\"\/en\/product-category\/soins-visage\/\">Facial care<\/a> et <a href=\"\/en\/product\/eyeliner-ultra-fin\/\">Make-up<\/a>.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q11 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">02<\/span>\n <h3 itemprop=\"name\">Est-ce que Velv\u00e9as propose des \u00e9chantillons ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Nous proposons des <strong>\u00e9chantillons gratuits<\/strong>, sous r\u00e9serve de disponibilit\u00e9. Si un \u00e9chantillon manque dans votre commande, nous vous prions d'accepter nos excuses \u2014 nous ne sommes malheureusement pas en mesure de renvoyer des \u00e9chantillons manquants.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q12 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">03<\/span>\n <h3 itemprop=\"name\">Quels sont les engagements de Velv\u00e9as en mati\u00e8re de respect de l'environnement ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Nos produits sont <strong>sans parab\u00e8ne<\/strong> et <strong>sans cruaut\u00e9 animale<\/strong>. Nous faisons de notre mieux pour limiter l'empreinte \u00e9cologique de nos emballages, et nos processus de fabrication respectent les normes environnementales en vigueur.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- ========== CAT\u00c9GORIE 5: DONN\u00c9ES PERSONNELLES ========== -->\n <div class=\"faq-category\" id=\"donnees\">\n <header class=\"category-header\">\n <div class=\"category-icon\">\n <svg viewbox=\"0 0 24 24\">\n <path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/>\n <\/svg>\n <\/div>\n <h2>Donn\u00e9es <em>Personnelles<\/em><\/h2>\n <span class=\"category-count\">2 questions<\/span>\n <\/header>\n\n <!-- Q5 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">01<\/span>\n <h3 itemprop=\"name\">Comment sont trait\u00e9es mes donn\u00e9es personnelles ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Velv\u00e9as s'engage \u00e0 prot\u00e9ger vos donn\u00e9es personnelles conform\u00e9ment aux r\u00e9glementations locales :<\/p>\n <ul class=\"faq-details\">\n <li><strong>Union Europ\u00e9enne :<\/strong> En vertu du RGPD (R\u00e8glement G\u00e9n\u00e9ral sur la Protection des Donn\u00e9es)<\/li>\n <li><strong>Canada :<\/strong> Conform\u00e9ment \u00e0 la Loi sur la protection des renseignements personnels (PIPEDA)<\/li>\n <li><strong>\u00c9tats-Unis :<\/strong> En accord avec le California Consumer Privacy Act (CCPA) pour les r\u00e9sidents de Californie<\/li>\n <\/ul>\n <p>Vous pouvez \u00e0 tout moment acc\u00e9der, corriger ou demander la suppression de vos donn\u00e9es personnelles en nous contactant \u00e0 <a href=\"mailto:hello@velveas.com\">hello@velveas.com<\/a>.<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- Q10 -->\n <div class=\"faq-item\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n <button class=\"faq-question\" onclick=\"toggleFaq(this)\" aria-expanded=\"false\">\n <span class=\"faq-number\">02<\/span>\n <h3 itemprop=\"name\">Qui contacter en cas de probl\u00e8me avec ma commande ?<\/h3>\n <div class=\"faq-toggle\">\n <svg viewbox=\"0 0 24 24\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"\/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"\/><\/svg>\n <\/div>\n <\/button>\n <div class=\"faq-answer\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n <div class=\"faq-answer-inner\" itemprop=\"text\">\n <p>Pour toute question ou r\u00e9clamation, vous pouvez contacter notre service client \u00e0 <a href=\"mailto:contact@velveas.com\">contact@velveas.com<\/a> ou par t\u00e9l\u00e9phone (num\u00e9ro indiqu\u00e9 sur notre site). Nous ferons de notre mieux pour vous aider dans les meilleurs d\u00e9lais.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n <!-- ========== CONTACT CTA ========== -->\n <div class=\"faq-contact\">\n <h3>Vous n'avez pas trouv\u00e9 votre <em>r\u00e9ponse<\/em> ?<\/h3>\n <p>Notre \u00e9quipe est l\u00e0 pour vous aider. 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